• Act with consistency and predictability that does not waiver in the face of adversity.
• Have honesty and respect underlie all of your actions.
• Earn the trust of others and be trusting of others.
• Do what is right, not what is merely convenient.

• Be responsible for your position and be accountable for your actions and choices.
• Be decisive—make thoughtful decisions with a sense of urgency.
• Treat every day with the same "can do" attitude of your first day.
• Be disciplined and energetic in fulfilling your responsibilities.
• Be supportive of and responsive to your co-workers and Great Northern stakeholders.

• Serve the customer through innovation, responsiveness, and quality.
• Avoid bureaucracy by allowing responsible people to make decisions.
• Be a fair and fierce competitor.
• Encourage risk taking and support change.

Shared Future

• Participate in open and honest communications.
• Provide a work environment that is safe.
• Recognize individual contributions as well as team successes.
• Involve people in decision-making and be open to ideas from all sources.
• Hire talented individuals and provide them with the tools to succeed.
• Act for the good of the organization to secure our shared future.